![]() We recommend connecting your navigation device regularly to ensure you will have the best driving experience. Via MyDrive Connect for macOS will offer you the latest maps, software updates, and the possibility to renew your services. MyDrive Connect for Mac is free to support software that helps you to manage your content and services on your TomTom navigation device. In this case it's best to contact our technical support to verify the troubleshooting and get help resolving this.To update your TomTom navigation device, you need to install the TomTom MyDrive Connect program on your PC or Mac computer. If your device is still not recognised after going through the steps in the previous sections, the issue may lie with the device itself. A red status means your navigation device is not correctly installed.A yellow/orange status your navigation device is correctly installed.If your navigation device is listed, check the status in the following way: Click the plus (+) button at the bottom left and select the TomTom Interface.If your navigation device is not listed, add it in the following way: The navigation device is listed as a network card or as a modem. Click on the Apple menu in the top left hand corner of your screen and choose System Preferences.If your computer fails to assign the driver automatically, you can install it by following the steps below. If your device is still not recognised, click here to go to the next section. Windows will automatically update the latest drivers for your device and MyDrive Connect should now recognise your device. ![]() įor instructions on how to install MyDrive Connect see: Installing MyDrive Connect
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